But the regulator has already clarified that the companies need to provide the subscribers with the long-term plan till the end of the contracted period without any change. According to the complaints, the long-term plans subscribers of the operators were being migrated to the Best Fit plan. TRAI came to know about the DTH companies from the reports and complaints from various subscribers. The money from the plan will be adjusted in the channels selected by the subscriber. They also will have the freedom to choose the channels of their own choice if they already have the long-term plan purchased.
There won’t be any change in the contracted period or the terms and conditions.
The DTH order states, “In case the broadcasting services related to television have been availed by a subscriber with a lock-in period or the charges for subscription of broadcasting services related to television are paid in advance for a specific period by a subscriber in pursuance of any scheme offered by the distributor of television channels, the distributor shall continue to provide such services for such period to the subscriber without any increase in the price of subscription and without altering the other terms of subscription to the disadvantage of the subscriber.”Īccording to the new rules, the subscribers who already had taken the long-term plan from these DTH operators before the new rules came into effect will continue to get the services.